Good day Andre,

Your message says you ‘have started’ experiencing issues with v-grooving. Can I ask how long you have had the machine and if you were getting a consistent V-groove that has now changed or if you have never been able to get a consistent cut?

Many thanks

Corrina Deane
Keencut Customer Support

Hello,

We have the same issue with our product aswel. From the date of purchase, the V groove tool would work correctly on panels below approximately 1 metre, anything above that it wouldn’t work correctly. At the top, it would go down roughly 30cm and work, fade out in the middle portion and resume grooving for the lower part of the board.

We have tried various different things to change the outcome, but haven’t got any luck with it. Wondering if there is something we can do to solve the issue.

Regards, Robert

Good afternoon Robert,

The most common issue with V-grooving over the ST250 length is actually down to user technique and is easily solved. We have a short video explaining this in more detail which can be found in our Steeltrak support page in the tips and tricks section – https://www.keencut.com/support-category/steeltrak/

Have a look at this video and see if this sorts the issue out for you. If not please get in touch again on [email protected] and I will be abel to offer further assistance

Many thanks

Keencut Support.