Simpler and easier technical support experience

1st March 2021

New approach to spare parts

To simplify and improve the support experience for Keencut products, we have designed a new range of spare parts kits, to solve the most frequent problems with Keencut machines. You can find the new kits, including fitting instructions, in our Parts Centre.

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Even better support

Our Support Centre provides detailed answers to common questions about each of our machines. It helps users work out which spare parts they need and how to install them. Some issues are easy to solve, but hard to explain. Our Support Videos provide an easy to follow, step by step guide to help you.

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Helping Keencut distributors

This range will enable Keencut distributors to provide even better support to their Keencut customers. Distributors can choose to hold the kits in stock, or Keencut can drop-ship the kits directly to end users. The kits are designed for rapid shipment using regular parcel carriers. If you want to feature the spare parts on your website, use your dealer log-in to download product images from our Dealer Resources Centre.

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Any questions?

If you have any questions about our new range of spare part kits please get in touch.

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